Display Panel, Signage, and LED/Videowall Warranty & Field Service

Terms and Conditions (English Version Only，服務保養條款只提供英文版本)

Upon receipt of full payment, King Fung Electronics Co., Ltd (hereinafter referred to as KF) offer 1 or 3 years of warranty service (limited) as specified to the original end-user & venue, counting from the date of installation completion or date of delivery (whichever is earlier)

Service Contact
1)  During the service period, please reach our company on 2686 8292 for warranty support or by email ( support@kingfung.com ). Our standard support service level is NBD 9am-5pm.
2)  Any warranty service requests will normally be responsed within 1 business day
3)  Please provide the relevant photos or information (such as invoice number, specification, end user name), if any, when describing the kinds of warranty service needed when reaching our support team.

Coverage of Warranty
1)  KF's products carry a 1-year manufacturer's warranty unless otherwise specified.
2)  Parts covered in the 1-year warranty include module, power supply, power cable, data cable, control card, and other electrical parts used on the display.
It does not include the decorative and protective frame/wrapping/tape, and installation structure.
3)  Hardware warranty does not include the onsite field service unless otherwise specified. Onsite field service request can be quoted by case.
4)  Any shipping costs or transporation cost arise will be at buyer's expense, if any.
5)  Warranty services will only be entertained within Hong Kong unless otherwise specified.

Exclusion of Warranty
This limited warranty does not cover the following:
1)  Damage that occurs during shipment except as otherwise agreed in writing by KF.
2)  Damage caused by accidental damage including impact, dropping, water damage, etc.
3)  Damage caused by the unauthorized adjustment, repair, or service of the product, including all components thereof.
4)  Damage caused by an electrical power surge, electrical power failure, neglect, abuse, or misuse.
5)  Damage caused by flood, fire, earthquake, wind, water, lightning, natural disaster, war, terrorism, riot, civil disturbance, computer virus, ransomware, or other cause beyond KF's reasonable control.
6)  Coverage beyond the scopes of limited warranty but within KF warranty period will still be eligible for repairment where possible in a quote-by-case basis (Reasonable charge of material and labour)

Onsite Service
1)  Onsite service will be charged by case, unless otherwise specified. Please contact KF for onsite service quote.
2)  Only warranty services that cannot be resolved remotely will be eligible for onsite service arrangement.
3)  KF's onsite staffs will conduct a visual checking of the defect to determine if it is under the scope of warranty before conducting other further actions.
4)  KF's onsite staffs will not be responsble for any requests outside the warranty scope.
5)  Onsite services within warranty period does not include any additional operational training of products or services, nor any add-hoc work beyond the original servie scopes.

Disclaimer
1)  KF is not responsible for any claims of damages, expenses or losses caused by any delays, defects, omissions that may exist in KF's services or products
2)  Should there be any disputes arise, King Fung Electronics Co., Ltd reserves the right of final decision and to revise the above items without any advance announcement

豐電子產品保養條款

(2015年1月2日起生效)

承蒙惠購本公司產品，謹致謝意!

保養期限

•   KF-專業電腦保用期為期3年, 包括3年零件, 人工(人為意外除外); 保用期內, 保用細則如下:

•   提供 5 x 8的服務, 即每星期有五個工作天, 維修時間為9:00am – 6:00pm, 公眾假期及星期六,日除外。

•   上述期限的起始日以客戶向本公司指定代理商購買單據日為準。

•   AMD專業卡提供7天有壞包換保証及3年保養服務，第一及第二年費用全免，第三年免人工零件另計。

•   藍寶AMD顯示卡提供 7 天有壞包換保證及 2 年免費保養服務, (包零件包人工, 只適用于港澳地區)。

•   KF 景豐品牌之游戲顯示卡提供30天有壞包換保証及2年免費保養服務。

•   Brinno安防監察器產品提供 7 天有壞包換保證及 1 年免費保養服務。

•   永擎工作站主機板產品提供 3 年保養服務(人為意外除外)。

•   其它產品有壞7天包換，一年免費保養服務。

•   上述期限起始日以本公司的出貨單當日為準。

保養期內須知

1.  客戶必須出示本公司所發出有效的產品保用証及購買單據。如未能出示者，本公司有權拒絕提供保養服務或收取港幣100元正，作為補發保用証之行政費用。

2.  產品機身條碼及KF識別碼，必需與發票或保用証上的記錄相同方為有效。

3.  客戶所交來之維修產品，若經測試后能正常運作并無任何故障，而是與客戶所使用的電腦周邊配件或軟體不兼容，本公司有權不作出退換或維修等服務。

4.  于下列情況下，本公司有權不作任何測試及終止該產品維修保養或向客戶收取人工及零件等費用:

A.  未能証明乃本公司產品或該產品來歷不明;

B.   產品上之產品型號貼紙、產品序號貼紙、保養專用貼紙或KF識別號碼曾被撕出、涂改、損壞或無法辨認;

C.  產品因人為損壞、產品表面出現明顯損毀;

D.  產品發現曾被擅自修理或改裝、拆除零件、濫用超頻、輸入不當電壓所引致之損壞或燒毀。(例如:改用含水銀成份的散熱油或改裝風扇等);

E.  產品因不小心使用，引致表面有明顯污垢，零件腐蝕或脫落等現象;

F.  產品因天災人禍或不可抗拒的意外所做成的問題;

5.  若產品在有效保養期內，購買超出三個月的，如因所須零件或該產品停產而導致無法維修。本公司有權更換另一類似性能型號給客戶。更換之產品型號及收費與否最終由本公司決定。

6.  客戶可透過電話或電郵(e-mail)查詢維修產品的維修進度，客戶請于發出取回維修品通知后起計六十天內取回有關維修產品，否則本公司將視客戶為放棄該產品而自行處理并不會發還有關產品，一概責任由客戶自行承擔。

7.  所有已更換之零件部份或其物件皆為本公司之財產所有。

8.  本公司有權拒絕測試非本公司產品，或測試中如有損壞或招至損失，本公司一概不負責及賠償。本公司不設代客暫存及保管非本公司產品服務，請客人離開本公司時先點算清楚閣下之物品。如有損壞或遺失物品，本公司一概不負責及賠償。

9.  本公司之產品并不能百份百保證能夠支援其他品牌的產品。如購買產品后遇有不兼容的情況，本公司恕不負責。

10.  如客戶要求即時需測試指定軟體或硬體，本公司將收取港幣100元之測試費，而軟體測試費以單一軟體計算，客戶必須自備該合法軟體及有效之軟體序號，方可為客戶測試；而有關硬體測試，請參考產品保養期內需知第8項。如經本公司技術人員測試后，判斷為本公司產品出現故障而導致問題發生(當中并不包括硬體不兼容或沖突等情況)，所收取客戶的測試費用將全數退回給客戶。

11.  客人接過維修完成之產品應即時進行檢查，若發現有明顯損傷或仍舊存在問題，請即時通知客戶服務員或技術人員進行檢查。

12.  本公司沒有授權任何公司或店鋪，代表本公司向客戶做出任何承諾或提供任何服務。

備注

•   此維修保養服務只適用于港澳地區客戶。

•   以上條文如有任何爭議，本公司保留最終決定權。

•   以上條文有可能因應市埸環境及需要而作不定期更新，本公司恕不對各客戶作另行通知。

以下是屬人為損毀的情況，廠商有權拒絕維修

零件脫落

板子起銅皮及撞過痕跡

撞角